I'm a child and I have a disability. Am I eligible for a Disabled Person's Card?
Yes. Five to 16-year olds that have a disability listed on the application form qualify for a card. This doesn't enable you to save money yourself (the usual child discount of 50% is a much better rate) but it does give a 1/3 off the standard fare to one adult travelling with you.
What do I do if my card is lost, stolen or damaged?
You should contact the Disabled Persons card website. There is currently a $20 administration fee to replace a lost or damaged card. ITo prove your card has been stolen you must have a police crime reference number or documentation.
Am I responsible for ensuring that I renew my card?
Yes, you must make sure that your card is renewed in good time, because a card that has expired is not valid for use. We will try to send you a reminder and a renewal form a few weeks before your card expires.
Can I claim a refund if I do not use my card?
No. Unfortunately, refunds are not normally given on unused or unwanted Disabled Person's cards.
Can I reserve a seat or seats if booking a ticket or tickets in advance?
Yes, many of the train companies allow you to reserve a seat free of charge on long distance journeys. If an accompanying adult is travelling with you, then you will need to reserve two seats.
Will I have to pay the full fare if I forget to bring my card when I travel?
Yes. You must show your valid card when you are buying your tickets, and if you are buying tickets for an accompanying adult, you must also have your card with you when you show your tickets to members of staff when you travel. If you cannot show your valid card, then you and any accompanying adult will have to pay the full fare.
Can I use my card for tickets on the London Underground?
All discounted rail tickets (purchased with your card), which allow travel via London Underground are valid for your cross-London journey on the London Underground. Some Off Peak One Day Travelcards are available, subject to a minimum fare. Don't forget that if you are resident within the Greater London area and are disabled or aged 60 or above you are elligible for a Freedom Pass. This gives you free off-peak travel on buses, Underground services and rail services within the London Zones.
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